Experience

Dominic is an experienced Product and Service Designer with expertise in strategic product development, platform integration, and digital transformation. He enjoys working in various roles, including as an individual contributor, team lead, and director. Dominic specializes in utilizing Design Thinking and human-centric design principles to create mission-critical products and large-scale systems that fulfill unmet needs and achieve key performance indicators (KPIs). He has successfully led diverse cross-functional teams across different initiatives, product horizons, and industry domains.

School of Visual Art | Adjunct Instructor

Offering instruction in UI, UX, and product design to both undergraduates and adults. Assist seniors in preparing their UX and product design portfolios.

• Graduates successfully securing employment in top companies, including McKinsey, Deloitte, AKQA, Wunderman, and Critical Mass

09.2020~present

High school of art and design | advisory board member

Providing guidance on evolving prerequisites for advanced education and industries.

09.2018~present

Clover Networks | Transaction Design Lead

Designed and optimized transaction experiences for payment products, ensuring seamless and efficient user experiences.

• Transformed Clover’s core offerings to boost SMB merchants’ transactional power and business health

• Establish the practice of analyzing merchant data artifacts during discovery to gain insights into merchant behaviors

• Inform strategy with business process and data flow analysis

Unfortunately, my time at Clover was cut short due to reorg and team consolidation.

10.2021~2.2023

Memorial Sloan Kettering | Platform Design Lead

Led a team of designers and consultants to transform MSK’s health consumer products into a cohesive platform experience.

• Align HCP products along the patients’ cancer treatment journey as part of the digital transformation initiative 

• Championed the onboarding process redesign with a skeleton team, achieving management sponsorship through positive user feedback.

• Partner with product and site managers to establish a new mobile strategy that features site-specific agentive functions

• Established Google Design Sprints methodology with bi-weekly ceremonies and patient validations

10.2020~10.2021

Blackboard Insurance | Lead Product Designer

Established product experience standards around BBI’s proprietary document ingestion initiative.

• Collaborated with developers, data engineers, and A.I. Researchers to minimize document processing time 

• Leveraged Big Data to improve experience and security

• AIG put BBI into run-off in June 2020

3.2020~8.2020

Conduent | Senior UX Director

Spearheaded digital transformation as part of a transformation executive team.

• Embedded into legacy product teams to help expand service offering

• Introduced design thinking and digital strategy practices

• Led and won digital RFPs for high-net-worth accounts

• The effort was cut short when CEO was asked to leave

5.2019~8.2019

Vantage Point | CXO

Transformed the company into an agile design studio.

• Introduced design and agile mindset and processes

• Led design thinking workshops for the Department of Defense Voluntary Education Program

• Helped win other DoD design contracts

12.2018~5.2019

IBM Interactive Experience | User Experience Director

UX director for IBM iX division. Team leader and studio mentor with direct reports. Consultant for Fortune 100 clients.

• Lead product designer for Watson Health, delivering measurable improvements in patient outcomes and healthcare efficiency

• Led cross-functional teams in fintech, distribution, and healthcare sectors, ensured strategic alignment, successful implementation, and client adoption

2.2015~2.2018

Education

Parsons School of Design  MFA (Credits), Design and Technology

Parsons School of Design  BFA Illustration, 1994